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Terms of Service

Effective from: 18 August 2026 · Version 1.2

1. Who we are

TrueBuilt is a brand of:

J2NV Group s. r. o. Cestice 308, 044 71 Cestice, Slovakia (European Union)

Company registration number (IČO): 56721552 Tax identification number (DIČ): 2122408563 VAT identification number: SK2122408563

Registered in the Commercial Register of the Municipal Court Košice, Section: Sro, Insert No. 61354/V

Email: joe@truebuiltweb.com

In these Terms, “we”, “us” and “TrueBuilt” mean J2NV Group s. r. o. “You” means the person or business ordering our service. “Website” means the website we build for you.

2. What these Terms cover

These Terms apply when you order a website or a Care plan from us. They form the contract between you and us, together with the written quote we send you by email, which sets out your final price and what is included.

If the quote and these Terms disagree, the quote wins for anything specific to your project — scope, price and dates. Everything else is governed by these Terms.

We may update these Terms. The version that applies to your project is the one in force on the day you place your order. We keep previous versions and will send you the applicable one on request.

3. What we do

Bespoke Website Development

The service consists of the bespoke design, development and customisation of a website according to the Customer’s individual requirements, materials and instructions. The website is created individually for the Customer and is not an automatically generated digital product or access to software.

Every project involves substantial human work on our side: reviewing your answers and materials, designing and writing the site, building and testing it, and revising it with you. We use software tools, including AI tools, the same way any studio uses its tools — they do not replace the individual work we do for you.

4. How ordering works

  1. You fill in our form. It takes about ten minutes and asks only what we need to build you something real.
  2. We build you a free demo. Within 24 hours you get one email containing a link to a working demo of your website and a written quote with your final price.
  3. The demo is free and there is no obligation. If you do nothing, nothing happens. Your quote is valid for 30 days.
  4. You order by paying a 50% deposit through the payment link in that email or in the demo.
  5. You send us your materials — photos, logo, text, anything you want on the site. We tell you exactly what we need.
  6. We build the production version and send it to you for review, normally within 5 working days of receiving your materials.
  7. You get two rounds of revisions (see section 9).
  8. You pay the remaining 50% and we deliver or launch your website.

A contract between us is formed when your deposit payment is completed. Before that point neither of us owes the other anything.

5. What is included

Your quote lists exactly what your project includes. Unless it says otherwise, every package includes:

  • up to 5 pages or sections (typically Home, Services, About, Reviews or Gallery, Contact);
  • a mobile-first, responsive design;
  • a contact form that delivers to your email;
  • technical SEO setup and structured data;
  • copywriting based on the materials and answers you give us;
  • two rounds of revisions;
  • delivery within 5 working days of receiving your materials.

Anything else — extra pages, a blog, booking, online shop, extra languages, logo design, content migration, express delivery — is an add-on and is priced and listed separately in your quote.

What is not included, ever: ongoing hosting fees, domain registration fees, paid third-party services, stock photo licences beyond those we supply, and any content you are not legally allowed to use.

6. Prices, taxes and payment

6.1 Prices

Projects from $590

Indicative starting price only. Every project is priced individually based on its scope and the Customer’s status and location. You will always receive the final total price, including all applicable taxes where required, before placing an order or making any payment.

Prices on our website are starting prices. What determines your price is the number of pages, the add-ons you choose, and your customer status and country. Your written quote is the binding price and it never increases after you order — unless you ask us for something that is not in it, and then we tell you the price first.

All prices are in US dollars (USD).

All prices and payments are denominated in USD. If your card or bank account is denominated in another currency, your bank or card issuer may convert the payment using its own exchange rate and may charge additional conversion or transaction fees.

6.2 Deposit and balance

You pay 50% when you order and 50% when your website is ready to be delivered or launched. We do not ask for the balance until the work is done.

Your deposit stays fully refundable until we deliver the first production version of your website — see section 7. The other half is due only when your site is ready to launch.

We do not hand over website files, accounts or access before the full price has been paid. Until then your production version runs on our preview address.

6.3 Slovak VAT treatment

This section describes Slovak VAT only. Depending on where you are, your own country may impose its own taxes — such as US sales tax — on this purchase. That is outside our control and is not covered here.

Customer Slovak VAT treatment
Business outside the EU, including USA No Slovak VAT, provided the customer is acting as a taxable/business person and its business status is sufficiently documented.
Consumer outside the EU, including USA No Slovak VAT for the current bespoke website-development service; place of supply is outside Slovakia under the applicable special B2C rule for qualifying services supplied to non-EU consumers.
EU business with a valid VAT ID No Slovak VAT. Reverse charge applies. VAT ID is verified and evidence of verification is retained.
EU consumer Slovak VAT at the applicable rate — currently 23% — for the present non-automated bespoke service model.
Slovak customer Slovak VAT at the applicable rate — currently 23%.

If you are a business, we will ask you to confirm your business status and give us your VAT or business registration number before we invoice. If you are a business in another EU country without a valid VAT ID, we have to treat you as a non-taxable person and charge Slovak VAT at 23%. If the information you give us turns out to be incorrect and this changes the tax due, we may issue a corrected invoice.

We issue a document for your deposit on the day we receive it, and a final invoice for the whole project price less the deposit when we deliver.

6.4 Payment

Payments are processed by Stripe. We never see or store your full card details. Your payment is made to J2NV Group s. r. o.

If a payment is charged back to your card issuer, that is not the same as a refund. We will contact you first and try to sort it out. While a chargeback is being decided, work on your project stops.

Sections 7 and 8 are separate on purpose. Section 8 is a promise we make voluntarily and can be more generous than the law. Section 7 is what the law gives you and nothing in these Terms takes it away.

7.1 Cancelling before you order

There is nothing to cancel. The demo and the quote cost you nothing and commit you to nothing.

7.2 If you are a consumer: your 14-day right of withdrawal

If you are a consumer — that is, you are buying for purposes outside your trade, business or profession — you have the right to withdraw from this contract within 14 days of the day the contract is concluded, without giving any reason.

There is an online withdrawal function on this website, and this is where it is. It is at truebuiltweb.com/withdrawal, it is linked from the footer of every page of our website under “Withdraw from your contract here”, and it is available continuously throughout your withdrawal period. Section 7.5 describes how it works.

You can withdraw in any of these ways, and all of them are equally valid:

  • online, using the withdrawal function at truebuiltweb.com/withdrawal;
  • by replying to any email from us, saying that you withdraw;
  • by post, to the address in section 1.

You do not need to use a form or particular wording. We will confirm receipt of your withdrawal without delay, in writing, including the notice itself and the date and time you sent it.

The deadline is met by sending, not by us reading it. If you send your withdrawal on the last day of the period, it is in time, even if we only see it the next morning.

If you withdraw, we refund the payments we received from you, using the same payment method you used, without undue delay and no later than 14 days after you tell us — subject to section 7.4 if you asked us to start work early.

7.3 Starting work during the withdrawal period

Because we normally start work on your website immediately after you order, we need your express request before we begin.

Before you pay, we give you the following information:

If you ask us to begin providing the Service before the 14-day statutory withdrawal period expires, you retain your right to withdraw until the Service has been fully performed. Once the Service has been fully performed, you will lose the statutory right of withdrawal, provided that you expressly requested early performance and confirmed that you were informed of this consequence.

Read that carefully, because it is easy to misread. Asking us to start early does not end your right to withdraw. Your right ends only once the service has been fully performed — that is, once we have delivered your finished website — and only if you both asked for early performance and confirmed that you had been informed of that consequence.

We then ask you to confirm three things, as three separate tick boxes. None of them is pre-ticked, and you cannot continue to payment until all three are ticked:

1. I confirm that I have been specifically informed that, if I request TrueBuilt to begin providing the Service before the 14-day statutory withdrawal period expires, I will lose my statutory right of withdrawal only once the Service has been fully performed.

2. I expressly request and consent that J2NV Group s. r. o. begins providing the ordered Service before the 14-day statutory withdrawal period expires.

3. I acknowledge that, if I exercise my statutory right of withdrawal after performance has begun but before the Service has been fully performed, I may be required to pay a proportionate amount for the Service actually provided, subject to the additional TrueBuilt Refund Guarantee described in the Terms of Service.

We record what you were shown and what you confirmed, word for word, together with the version of that wording, the version of these Terms, the date, the time and your order reference. We email you a copy on a durable medium at the same time, and we will send it again on request.

If you do not want us to start early, tell us. We will simply wait 14 days before beginning work, and your delivery date moves accordingly.

7.4 What you pay if you withdraw after we started

Proportionate payment after statutory withdrawal

If you expressly request that we begin providing the Service before the expiry of the 14-day statutory withdrawal period and you subsequently exercise your statutory right of withdrawal before the Service has been fully performed, you may be required by applicable law to pay an amount proportionate to the Services actually provided up to the time you notify us of your withdrawal.

The proportionate amount is calculated on the basis of the total price agreed for the Service. If the agreed total price is excessive in relation to the market value of the Services provided, the proportionate amount will be calculated on the basis of that market value.

Where the TrueBuilt Refund Guarantee applies, we voluntarily waive this proportionate payment to the extent stated in Section 8.

Example: on a $790 project where 25% of the ordered service had objectively been carried out at the moment of withdrawal, the amount due would be $197.50 — and while our guarantee applies, we waive it and refund your whole deposit.

7.5 The online withdrawal function

The withdrawal function at truebuiltweb.com/withdrawal is available continuously throughout your withdrawal period, and is linked from the footer of every page of this website.

It asks for your name and your email address, and for your order reference if you have it to hand — that field is optional. If you cannot find your order reference, leave it blank and confirm anyway; we will match your withdrawal to your project by your name and email. Nothing on this form may stop you from withdrawing.

You then confirm on a separate button. We send you a confirmation email immediately, containing your notice of withdrawal, your details and the exact date and time you sent it. Keep that email — it is your confirmation on a durable medium.

7.6 If you are a business

The statutory 14-day withdrawal right in section 7.2 applies to consumers only. If you are ordering for your trade, business or profession, it does not apply to you — but our voluntary guarantee in section 8 does, and it is more generous.

8. The TrueBuilt Refund Guarantee

TrueBuilt Refund Guarantee

In addition to any statutory rights you may have as a consumer, TrueBuilt provides the following voluntary refund guarantee:

You may cancel your website project at any time before we deliver the first production version of your website and we will refund your 50% deposit in full.

While this guarantee applies, TrueBuilt voluntarily waives any right it may otherwise have to retain a proportionate payment for work already performed.

This voluntary TrueBuilt Refund Guarantee is additional to, and does not limit, replace, waive or shorten, any statutory consumer rights, including any statutory right of withdrawal that may apply.

In plain terms:

  • The guarantee applies to everyone — businesses and consumers alike.
  • It ends at the moment we email you the link to the first production version of your website. Not when you approve it, not when it goes live. That email is the line.
  • To use it, just reply to any email from us. No forms. We confirm within 24 hours and the refund reaches you within 5 working days.
  • After the guarantee ends, your deposit is not refundable. If you decide not to continue, you owe us nothing further, the balance is not due, and the project simply stops. This does not affect any mandatory statutory right of withdrawal or other non-waivable consumer right.
  • The two periods run side by side and are not the same thing. If you are a consumer and we happen to deliver the first production version on day 8, our guarantee ends on day 8 — but your statutory 14-day right continues until day 14 regardless.

9. What we need from you, and revisions

9.1 Your materials

We need your photos, logo, text or anything else you want on the site. We tell you exactly what, in one email, right after you order. If you do not have something, say so — we can use good stock imagery and sample text and mark it clearly for replacement later.

You confirm that you own or are licensed to use everything you send us, and that we may use it to build your website. If a third party claims otherwise, you are responsible for that claim, and we will remove the material as soon as you or they tell us.

9.2 If things go quiet

If we do not hear from you for 14 days while we are waiting for your materials or your feedback, we park your project. Nothing is lost, your deposit is untouched, and one reply from you starts it up again. We do not charge for restarting.

9.3 Revisions

Every project includes two rounds of revisions. A round is one batch of change requests sent together, after you have reviewed the whole site. We do them in one go and send it back.

This is not a limit on small fixes. Typos, a wrong phone number, a broken link — tell us any time and we fix them; they are not a revision round.

What counts as a revision round is a set of changes to design, structure, wording or content. What is not covered is redesigning the site from scratch, changing the agreed scope, or adding pages and features that were not in your quote — those are quoted separately, and we tell you the price before doing anything.

Unused revision rounds do not expire when you pay the balance.

10. Delivery, accounts and domains

Files package: we send you the finished website as files, plus a plain-language guide to putting it online.

Launched package: we put your website live on your domain, set up SSL, analytics and Google Search Console, and configure email forwarding if you need it.

Your domain is yours. You own it and you pay for it, whether you already have it or buy it during the project. If we register it for you, we register it in your name and transfer control to you at delivery. We never hold a customer’s domain.

Third-party accounts we create for your project — hosting, analytics, and similar — are handed to you at delivery. Anything with a recurring cost is yours to pay from that point, and we tell you what those costs are before you order.

11. What you get to do with your website

Licence to Customer-Specific Deliverables

Upon full payment of the agreed price, J2NV Group s. r. o. grants the Customer a perpetual, worldwide and royalty-free licence to use, reproduce, modify, adapt, publish, display and otherwise use the customer-specific elements of the completed website for the Customer’s personal or business purposes, including the right to have the website maintained or modified by third parties.

This licence does not apply to third-party materials, open-source components, stock assets, fonts, software libraries or other third-party content, which remain subject to their respective licence terms.

J2NV Group s. r. o. retains all rights to its pre-existing know-how, tools, reusable components, methods and materials that were not created exclusively for the Customer.

In addition to the above, this licence is exclusive to you, and you may grant sub-licences and assign or transfer the licence in whole to any third party, including a purchaser of your business, without our further consent.

Why it is worded as a licence and not a transfer of ownership: under Slovak copyright law, an author’s economic rights cannot be transferred. We therefore give you the widest licence the law allows, which in practice gives you everything ownership would: you can use the site, change it, have anyone else change it, move it anywhere, sell it with your business, and we cannot take it back or stop you. The files, the accounts and the domain are yours outright.

The finished website is yours to use, modify, move and have maintained by anyone.

We may show your website in our portfolio unless you ask us not to. Just say the word and we will not.

12. Care plan

12.1 What it is

The Care plan covers hosting management, software and security updates, uptime monitoring, priority support, and up to one hour of small changes per month. Unused time does not carry over.

12.2 When it starts and what it costs

It starts on the day your website goes live, not when you order. Nothing is charged while we are building. It is $59 per month, billed monthly in advance, or $590 for twelve months paid in advance.

12.3 Cancelling a monthly plan

Cancel any time by emailing us. It stops at the end of the month you have already paid for. There is no notice period and no cancellation fee.

12.4 Cancelling an annual plan

If you cancel an annual plan part-way through, we refund the unused months on a pro-rata basis and issue a credit note. We calculate the unused period from the day you tell us to the end of the paid period.

12.5 What the hour a month is not

It is for small changes — updating text, swapping a photo, adding an opening-hours line. It is not for new pages, new features, redesigns or a second website. Those are quoted separately, and again we tell you the price first.

13. What we will not build

We will not build websites for anything illegal, for adult content, for gambling, for weapons or controlled substances, for anything designed to deceive people, or for anything that infringes someone else’s rights.

If we discover after you have ordered that your project falls into one of these categories, we stop work and refund your deposit in full.

14. What we promise, and the limits of it

14.1 What we promise

We will carry out the service with reasonable skill and care, and your website will be built to work correctly on current versions of the major browsers on desktop and mobile at the time of delivery.

If something we built is broken, we fix it free of charge for 30 days after delivery. That is a genuine defect in our work — not a change of mind, not a change you want, and not something that broke because you or someone else edited the site afterwards.

14.2 What we do not promise

We cannot and do not promise particular search engine rankings, particular traffic, particular numbers of enquiries, or particular business results. Anyone who does promise those things is guessing.

We are not responsible for third-party services your site depends on — your domain registrar, your hosting, your booking tool, your payment processor — beyond configuring them correctly at delivery.

14.3 Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, nothing in these Terms limits your statutory rights, and this section applies only so far as the law allows.

Otherwise, and to the extent permitted by law: we are not liable for loss of profit, loss of business, loss of data or indirect losses, and our total liability in connection with your project is limited to the total amount you have paid us for it.

15. Confidentiality

We keep what you tell us confidential and use it only to build and support your website. We do not sell it and we do not share it except with the service providers listed in our Privacy Policy.

Your demo lives at an unguessable address and is set not to be indexed by search engines. It is not linked from anywhere public. If you have not ordered, we archive and delete it 60 days after our last contact.

16. Ending the contract

You can end it at any time by telling us. See sections 7 and 8 for what that means for money.

We can end it if you do not pay when due, if you do not respond for 60 days after we have parked your project, if your project turns out to fall under section 13, or if you are abusive to us. If we end it because of non-payment or non-response, we keep the deposit and you owe nothing further. If we end it for any other reason, we refund your deposit in full.

17. If something goes wrong

Talk to us first. Email joe@truebuiltweb.com. We answer every email and most problems are a misunderstanding that takes one message to fix.

If you are a consumer in the EU and we cannot sort it out between us, you may contact the Slovak Trade Inspection (Slovenská obchodná inšpekcia) as the alternative dispute resolution body, or use the European Commission’s online dispute resolution platform. Using these is your choice, not an obligation.

18. Law and jurisdiction

These Terms are governed by the law of the Slovak Republic, and the courts of the Slovak Republic have jurisdiction.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in the courts of that country.

19. Contact

J2NV Group s. r. o. (trading as TrueBuilt) Cestice 308, 044 71 Cestice, Slovakia joe@truebuiltweb.com

TrueBuilt is a brand of J2NV Group s. r. o.