Withdraw from your contract

If you've changed your mind, you can withdraw from your contract with us here. You don't have to give a reason.

You can also just reply to any email from us and say so, or write to us by post. All of these work equally well — this form is an extra option, not the only one.

Your name

Order referenceOptional

It's the 9-digit number in your quote and order emails, like 220260005. Don't have it? Leave it blank — we'll find you by your name and email.

The email address you used when you ordered

Anything you'd like to tell us?Optional

Optional — you don't have to give a reason, but it helps us get better.

Can't find your order reference? Leave it blank and continue anyway — we'll match your withdrawal to your project by your name and email. You can also email us; that counts as withdrawing too, from the moment you send it.

This form needs JavaScript. If you'd rather not switch it on, just email joe@truebuiltweb.com and say you're withdrawing from your contract — that works exactly the same and counts from the moment you send it.

Confirm your withdrawal

Please check that this is right:

Name
Email
Order
Your notice	I withdraw from the above contract.
Your message

By confirming, you withdraw from your contract with J2NV Group s. r. o. We'll email you a confirmation with the exact date and time, and we'll stop work on your project straight away.

Withdraw from your contract

Confirm your withdrawal

Your withdrawal has been received