- I get all my work from referrals. Why do I need a website?
- Because the people you're referred to still look you up before calling — and if there's nothing to find, or what they find looks outdated, the job can quietly go to whoever they find next. A website doesn't replace referrals; it's what makes them convert.
- I already have a Facebook page. Isn't that enough?
- A Facebook page is borrowed space — you don't control how it looks, whether people see your posts, or what happens if the platform changes. A website is yours, it's what shows up when someone searches your business by name, and it doesn't get buried by an algorithm.
- Is the demo really free? What's the catch?
- Yes — completely free, with no card required and no obligation to order. We use AI tools to build fast, which is what makes a free demo possible in the first place — it's the reason we can afford to show you the finished result before asking you to pay, not a shortcut on quality. A person still reviews, adjusts and finishes every demo by hand. If you don't love it, you simply don't order — nothing happens.
- I don't have photos, a logo, or good writing yet. Is that a problem?
- No. We can build your demo with high-quality stock imagery and sample text, clearly marked so you know what to replace later. If you need a logo, that's an available add-on ($190) rather than something that has to be ready before we start.
- Do I own my website?
- Yes. The finished website is yours to use, modify, move and have maintained by anyone. Once you've paid in full, you get a perpetual, worldwide licence to use, change, move or resell the website however you like — in practice, everything ownership would give you. The files, your domain and any accounts we set up for you are handed over at delivery. The only exceptions are third-party pieces like stock assets, fonts or software libraries, which stay under their own licences. Full wording is in our Terms of Service, section 11.
- What about hosting and my domain?
- With the Files variant, you get the website as files plus a plain-language guide to putting it online yourself. With Launched or Launched + Care, we put your site live on your own domain, set up SSL, analytics and Google Search Console for you. Either way, your domain is always yours — you own it and pay for it, whether you already have it or we register it for you. We never hold a customer's domain.
- How is this different from Wix or Squarespace?
- With a DIY builder, you do the building — picking a template, writing the copy, fixing the layout — for $10–39 a month, for as long as the site exists. And your site is that template: however much you rearrange it, thousands of other businesses started from the same one. With TrueBuilt, a design is made for your business, we build it for you, you see the finished result first, and you pay once, from $590, with nothing recurring unless you choose the optional Care plan.
- What if I want changes after I order?
- Every project includes two rounds of revisions — one batch of change requests, reviewed together, after you've seen the whole site. Typos, a wrong phone number or a broken link aren't a revision round; tell us any time and we fix them for free. If you want changes to your free demo before ordering, just reply to the demo email and we'll factor it into your quote.